Resolution Centre
Something not right? We'll help.
The work is carried out by an independent specialist, so your contract for the job is with them — but we don't leave you to it. Open a case and we'll take it up with the business on your behalf and follow it through to a resolution.
Step 1
Tell us what happened
Open a case with your booking reference and a short description. It takes a couple of minutes.
Step 2
We contact the specialist
We share your case with the business that carried out the work and ask for their account of it.
Step 3
We agree a resolution
Most cases end with a return visit, a partial refund or a correction of the invoice. We stay involved until it's closed.