Help & support

An independent local business that covers your postcode district. AutoLocal operates the marketplace and booking platform; the work itself is carried out by the specialist, and your contract for that work is with them.

You secure your appointment with a small deposit paid by card at the time of booking. The remaining balance is paid directly to your specialist on the day, once the work is done. You always see both amounts before you pay anything.

Yes. Valeting packages are fixed prices by vehicle size. SMART Repair is quoted from your photos and details before anything is booked, and the quote is what you pay unless you agree extra work on the day.

You can join the waiting list for your area. We add specialists district by district and we'll email you as soon as your postcode is covered.

Yes. Open your booking from the link in your confirmation email, or from My account, and use the reschedule or cancel options. Cancellation and refund terms are set out in our customer terms.

Somewhere safe to park the vehicle, and — depending on the job — access to power and water. We ask about this when you book, and only send your job to specialists whose set-up matches your site.

Open a case in our Resolution Centre with your booking reference. We take it up with the specialist who carried out the work and follow it through until it's resolved.