What to expect

Common questions

How does the repair quote process work?

Send your registration, a short description and a few photos of the damage. We review them and send back a fixed price and how long the work takes. Nothing is booked until you accept.

Why do you need photos?

Photos let us judge the size, depth and position of the damage so we can give you a fixed price and set aside the right amount of time, instead of guessing over the phone.

Can I choose my own appointment?

Yes. Once you accept the quote you'll see live availability that already allows for the time your job needs and our travel between jobs, and you pick the slot that suits you.

Where can the work be carried out?

Anywhere your vehicle is legally and safely parked within our coverage area — usually at home or at your workplace. Enter your postcode on our areas page to check we cover you.

Do you need electricity or water?

Yes — we just ask for access to a standard power socket and a water supply.

Do I need to be there?

Someone needs to give us access to the vehicle at the start and sign the work off at the end, but you don't have to stand and watch.

What happens if it rains?

Repairs need a dry, sheltered area to be finished properly. A garage, carport or covered parking is ideal; if the weather makes the work unsafe on the day we'll contact you and move your appointment to the next suitable slot at no cost.

Can you colour match my paint?

Yes. Paint is mixed to your vehicle's own paint code and blended into the surrounding panel so the repair isn't visible as a patch.

How long does a repair take?

Most cosmetic repairs are completed in a few hours. The exact time is worked out from your photos and shown on your quote before you book, and that time is reserved in the diary for your job.

What sort of damage can you repair?

Bumper scuffs and corner damage, scratches, small dents, kerbed alloy wheels and localised paint damage. Send photos and we'll tell you honestly whether it's suitable for a mobile SMART repair or better suited to a bodyshop.

How do I know the work is finished properly?

Every job is photographed before and after, you sign it off on the day, and your invoice and photos are emailed to you.

Do you need access to power?

No — we arrive fully self-sufficient with our own power and all the equipment needed to complete the repair.

Where will you carry out the repair?

We carry out repairs at your home or workplace. We just need enough safe space around the vehicle to work.

What happens if it rains?

We use a professional mobile shelter where possible, allowing us to complete many repairs in typical UK weather. In severe weather, we may need to rearrange your appointment.

How long does a SMART repair take?

Most repairs take around 2–4 hours, depending on the size and type of damage. We'll give you an estimated duration with your quote.

Do I need to be there while you repair my car?

Not necessarily. As long as we can access the vehicle and have any necessary keys, you don't need to stay with us while we work.

Can you match my car's paint colour?

Yes. We use your vehicle's paint code along with professional colour-matching techniques to achieve the closest possible match.

What damage can you repair?

We repair bumper scuffs, scratches, paint damage, minor dents, lacquer peel and other small cosmetic damage. Send us photos and we'll let you know if it's suitable for a mobile repair.

How do I get a quote?

Simply submit a quote request through our website and upload clear photos of the damage. We'll review them and send you a price and estimated repair time.

What happens after I accept my quote?

Once you accept your quote, you'll be able to choose from the available dates and times shown online and book your repair straight in.

Can you repair more than one area at the same appointment?

Yes. Upload photos of each area when requesting your quote and we can price them together.

Do you repair dents?

We can repair many minor dents where paintwork is also damaged. Larger or more complex dents may need specialist bodyshop or PDR work.

Will the repair be noticeable afterwards?

Our aim is to blend the repair into the surrounding area so the damage is no longer noticeable under normal viewing conditions.

Can you repair cracked or split bumpers?

Some cracks and splits can be repaired depending on their location and severity. Send us photos and we'll confirm whether a mobile repair is suitable.

How soon can I get booked in?

Once your quote has been accepted, our booking system will show you the available appointments based on your location and the time required for your repair.

Do you cover my area?

Enter your postcode when requesting a quote. Our system will automatically confirm whether your address is within our service area